Your questions answered
So you have made the decision to get new windows or doors or both! First thing is to contact us via email, Whatsapp, Facebook or telephone – whatever suits you! We then arrange a date and time to come round to see you and discuss what you want and take some measurements. From then, we go away and get a quote together for you. Once we send it back to you and you are happy, we then come back around, go into more detail and specifics as to what you want and we then get this into order processing. Within a few weeks, we are given a date for delivery and we would contact you to arrange a suitable time to get the new installs done for you.
From start to finish, depending on the specifics you choose, we can get this all done and installed for you between 4-6 weeks.
We do request that the area is cleared of any large furniture and any curtains and blinds are removed. If this is too difficult for you to do – please don’t worry as we will move them for you when we arrive on the morning of install.
Once we arrive, we will make sure we keep one room in the house warm, safe and dust free for you to use We will then rotate and move you to a room which has been finished and cleaned for you to sit in whilst we do the other room. We make sure the area is left spotlessly clean before we leave. No dust, no rubbish, no debris is left for you so you can enjoy your lovely new installs without lifting a finger
Here at GL Glazing we take pride in the fact we recycle all of your old windows including the frames and even the glass! Once we have removed your windows and doors, we take all rubbish and use various recyclable facilities here in the Midlands to ensure safe disposal of your old windows.
We exclusively use REHAU Total 70. The70mm window and door system offers a range of styles crafted using PVCu which guarantee maximum energy efficiency and performance for your investment.
After your installs are done, we will send you your invoice, your CERTASS certification and IBG (insurance backed guarantee) for your new installs.
CERTASS is a Competent Person Scheme that was established in 2006. It is one of the largest and widely recognised regulatory bodies in the double glazing industry. It vets, regulates, and assesses all its members. This is how it ensures their double glazing installation meets all the building regulations and industry standards.
An insurance backed guarantee provides valuable consumer protection for homeowners and increases your confidence that the installer is reliable and trustworthy.
We offer BACS/Bank Transfer payments for our products and services once the work is completed.
*other options available on request
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer
may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work
to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may
be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree
to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and
maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to
Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0117 456 6031 who
can explain if you are eligible to use their Alternative Dispute Resolution.